Module 2: Chairside Patient Communication

Turn hesitant patients into confident decisions, by learning what truly moves them. You know how to diagnose. You know how to plan. But when patients hesitate, it’s rarely about the treatment. It’s about how the conversation feels. In this module, you’ll learn how to guide patients from doubt to clarity - without pressure, sales tactics, or endless explanations. Because most patients aren’t motivated by what’s clinically important. They move forward when treatment aligns with their personal values, desires, and life priorities. Chairside Patient Communication gives you simple, powerful tools to: ✅ Build trust - even with anxious or skeptical patients ✅ Shift the conversation from technical facts to personal goals ✅ Ask better questions - and actually listen to what patients are telling you ✅ Use lead-in questions that gently open long-term conversations ✅ Discover hidden motivations that drive treatment acceptance ✅ Adapt your communication style to both simple and complex cases ✅ Avoid the expert trap - where too much information creates resistance You’ll learn: - How patients make decisions emotionally, not logically - How to guide complex case conversations safely - without overwhelming patients - How to plant seeds for larger treatment acceptance over time - Why “Are you happy with your teeth?” is the wrong question - and what to ask instead - How to build influence - ethically - without sounding like you're "selling" anything This isn’t about saying more. It’s about asking better questions, creating trust, and letting patients arrive at their own yes - because it fits their vision. You don’t need to talk your patients into anything. You just need to create the space where they want to move forward.